We are delighted to announce we will be re-opening our doors from 9am on Saturday 25th July 2020!
A big welcome back to all from the Ascent team! You’ll be pleased to know we have been working tirelessly behind the scenes to prepare the park for your return. Thank you to all for the overwhelming amount of feedback received to help us prepare for the ‘new normal’
Our online booking system is now live again and we have also re-established our daily communications so you can call, email or message us via social media.
Please see below the important customer information and new safety measures we have put in place to help keep you and your family safe during your visit.
Sanitiser stations – we have installed a large amount of new sanitiser stations across the building including free standing, automatic stations at the front of reception and at the front of the equipment. Customers are encouraged to use these as much as possible during their visit and in particular, before and after using any of Ascent’s equipment
Lowered Capacity – to help control social distancing in the park we have lowered the capacity of our equipment and amended our online and in-house booking system to reflect these changes.
Controlled Social Distancing Measures – we have installed a new one-way system throughout the park to aid social distancing and manage walking directions for both our staff and customers. We have also separated all of our seating around the park and encourage families to stick within their ‘household bubbles’ when visiting.
Opening Hours – The Park will be closing one hour earlier from Monday to Thursday to allow for extra cleaning time when closing. Aside from this we have kept our opening hours the same as we are aware that due to the reduced capacity, it will enable customers more freedom in terms of when they can visit and ensure they can secure a slot on the day they wish to visit.
Cleaning Regime – We have dramatically upped our cleaning regimes and increased our staffing hours (despite the lowered capacity) to help provide a clean and safe environment with a higher focus on high touch point areas. At times some of the equipment will be out of action due to enhanced cleaning however, due to the size of the park and its features this should not have much of an effect on your visit.
Staff Training – All of Ascent’s staff members have undertaken refresher training with a high focus around new procedures relative to COVID-19
Sneeze Guards – we have installed plastic sneeze guards in our Reception and Café serving areas Signage – We have installed new signage all around the building to emphasise the desire for customers to follow our new COVID friendly procedures.
Sessions and equipment
Our Soft Play equipment and Indoor Caving System are out of action awaiting further government instruction
Holiday Camps, Ascent Academy and Fitness Classes are currently on hold but we are looking to resume them shortly – keep your eyes peeled for more information on these
Toddler Sessions, Beat Night and Junior Beat Night are still running and we will soon be introducing a Saturday Night Beat Night
We heavily encourage pre-bookings so not only can you secure your slot, but it will also speed up the check in process when you arrive at the park. We will however, still be accepting walk in bookings.
We ask all customers who are feeling unwell or showing symptoms of COVID-19 to stay away from the park
Contactless payments are encouraged however, we will still be accepting cash payments
We will be updating our website shortly with full information on visiting and new Ascent procedures